--> -->

Opening hours in the Function Room

Following our recent communication regarding the upstairs Bar we appear to have caused some confusion, so we felt it was important to clarify things and advise members as to why things have changed.

The upstairs Bar will still be open for use and available to members as usual , it is only the service that will move downstairs at times. Therefore all members including our Tennis and Squash leagues will still be able to use upstairs for all their functions and matches so please feel free to relax and enjoy upstairs as usual.   The specific aim of the refurbishment downstairs was to persuade members to stay longer in the clubhouse rather than just heading for the door after their matches.

Over the last 18 months the Club has undergone many changes which were designed for the benefit of members, and were also driven by suggestions and recommendations from our Members Market Research Survey. Our aim at Windsor is to improve customer care and service.  However, we continually want members feedback in case some of the changes need adjusted or if there is a better way to do things for the overall benefit of everyone.

Part of our overall strategy is to ensure that we maximise income and reduce expenditure so that we may keep membership fees competitive and affordable.  As a result of this we have changed our staffing hours at reception and in the bar.  Receptionists will now finish at 20:00; however, we felt that there still needs to be a friendly face sitting at reception, so Bar staff will now be at reception for courtbooking convenience.  If any member wishes to have a drink that isn’t already in the cooler at reception they will get it from the bar upstairs. Hopefully the bar staff will be able to provide a good service been the two bars.

We are also changing reception hours in order to  provide a better service for members during the week when the club is busiest.  Newly revised reception hours are as follows:

It should be noted that the Club will now Close on Friday, Saturday and Sunday evenings at 22.00 unless there is a function or a league match.  This will take effect from week commencing 12th September. Therefore the last Court Bookings will be at 8.30 with members requested to vacate the Club by 9.45pm.

Reception                               Bar
Monday to Thursday       09:00 – 20:00                       20:00 – 23:00
Friday                                 09:00 – 22:00                       20:00 – 22:00
Saturday                             10:00 – 17:00                        17:00 – 22:00

The Club will be open on a Sunday from 07:00  and will close at 22:00.  Please note – there will be NO receptionist on a Sunday.  All queries will be answered on Monday when a receptionist comes back on duty.  Members will need to bring their own keys to access the club on a Sunday starting on Sunday 18th September.

We would like to thank the members for all your support in these changes and welcome any suggestions – please contact me at the Club or e-mail me on wendy.phillips@windsortennis.co.uk

There will be Members’ evening on Friday 30th September to allow your input and feedback to the Club’s plans and more details of this event will follow shortly.

Wendy Phillips

Club Manager